Cookies Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences, keeping you logged in, and helping us understand how you use our platform. EliteStay uses various types of cookies to ensure our rental platform functions properly and to improve your user experience.

These files contain anonymous information and cannot be used to identify you personally. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality of certain features on our platform.

2. Types of Cookies We Use

EliteStay uses several different types of cookies to enhance your experience on our rental platform. Each type serves a specific purpose in helping us deliver our services effectively and securely. Understanding these categories will help you make informed decisions about your cookie preferences.

3. How We Use Cookies

EliteStay uses cookies to enhance your rental search experience and ensure our platform operates smoothly. When you browse our 15,000+ property listings, cookies help us remember your search preferences, saved properties, and viewing history. This allows us to provide personalized recommendations and speed up your property search process.

Our instant booking system relies on cookies to maintain your session security and process transactions safely. They also help us provide our 24/7 customer support by maintaining context about your recent activities when you contact us for assistance. Additionally, cookies enable us to analyze user behavior to continuously improve our platform's features and functionality.

• Remembering your login status and user preferences
• Saving your property search filters and favorites
• Enabling secure payment processing and booking confirmations
• Providing personalized property recommendations
• Analyzing website traffic and user engagement patterns
• Delivering relevant content and advertisements

4. Third-Party Cookies

Some cookies on our platform are set by third-party services that we use to enhance your experience. These include analytics providers, payment processors, and customer support tools. These partners may collect information about your browsing activities across different websites, but they are bound by strict privacy agreements and can only use this information for the specific services they provide to EliteStay.

Our payment processing partners use cookies to ensure secure transactions when you book properties or pay deposits. Social media platforms may also set cookies if you interact with our social media content or share property listings. We regularly review our third-party partnerships to ensure they meet our high standards for data protection and user privacy.

5. Managing Your Cookie Preferences

You have full control over how cookies are used on your device. Most web browsers allow you to manage cookie settings through their preferences or settings menu. You can choose to accept all cookies, reject all cookies, or selectively accept certain types of cookies. You can also set your browser to notify you before cookies are stored.

Please note that disabling certain cookies may impact your experience on our platform. For example, blocking essential cookies may prevent you from logging in or booking properties, while disabling functional cookies may reset your preferences each time you visit. We recommend keeping essential and functional cookies enabled for the best user experience.

6. Cookie Retention and Deletion

Different types of cookies have different lifespans on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a specified period or until you manually delete them. Our essential cookies typically expire after your browsing session ends, while preference cookies may be stored for up to one year to remember your settings.

You can delete all cookies from your device at any time through your browser settings. Keep in mind that deleting cookies will remove your saved preferences and may require you to log in again and reconfigure your settings on our platform. We also automatically clean up expired cookies to ensure optimal performance and privacy protection.

7. Updates to This Cookie Policy

EliteStay may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users of any significant changes through our platform notifications or email communications. We encourage you to review this policy periodically to stay informed about how we use cookies.

Any updates to this policy will be effective immediately upon posting on our website. Your continued use of our platform after any changes constitutes acceptance of the updated Cookie Policy. If you have any questions about our cookie practices or this policy, please contact our customer support team.

8. Contact Information

If you have any questions about our use of cookies or need assistance with managing your cookie preferences, our customer support team is available 24/7 to help. We're committed to transparency and will be happy to explain our cookie practices in more detail.