Privacy Policy

1. Information We Collect

At EliteStay, we collect information to provide you with the best rental platform experience. This includes personal information you provide when creating an account, such as your name, email address, phone number, and payment information. We also collect property details from landlords, including property photos, descriptions, and rental terms.

We automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, and usage patterns. This helps us improve our services and ensure platform security. We may also collect location data to provide relevant property suggestions based on your preferences.

2. How We Use Your Information

Your information is used primarily to facilitate rental transactions and improve your experience on our platform. We use your data to verify your identity, process rental applications, communicate with you about properties and bookings, and provide our 24/7 customer support services.

• Connecting you with verified property owners and rental opportunities
• Processing payments and security deposits securely
• Providing personalized property recommendations based on your preferences
• Sending important updates about your bookings and account
• Improving our platform features and user experience
• Ensuring platform security and preventing fraudulent activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your information is shared only when necessary to provide our services or when required by law. Property owners receive limited information about potential tenants to facilitate rental decisions, including contact details and verified application information.

We may share information with trusted service providers who help us operate our platform, such as payment processors, background check services, and customer support tools. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to EliteStay.

4. Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our platform uses encrypted connections (SSL/TLS) for all data transmission, and we maintain secure servers with regular security updates and monitoring.

All payment information is processed through PCI-compliant payment processors, and we never store complete credit card details on our servers. Our staff undergoes regular security training, and access to personal information is limited to authorized personnel who need it to perform their job functions.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies help us remember your preferences, maintain your login session, and analyze how you use our platform to make improvements.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired) to provide optimal service.

6. Your Privacy Rights and Choices

You have several rights regarding your personal information. You can access, update, or delete your account information at any time through your profile settings. You may also request a copy of all personal information we have about you or ask us to delete your account and associated data.

• Access and review your personal information
• Correct or update inaccurate information
• Delete your account and personal data
• Opt out of marketing communications
• Control cookie preferences in your browser
• Request data portability to another service

7. Marketing Communications

We may send you promotional emails about new properties, platform features, and special offers that we think might interest you. These communications are based on your rental preferences and platform activity. You can opt out of marketing emails at any time by clicking the unsubscribe link or updating your communication preferences.

Even if you opt out of marketing communications, we will still send important transactional emails related to your account, bookings, and rental agreements. This includes booking confirmations, payment receipts, and essential platform updates.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or property management tools. These external sites have their own privacy policies, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.

When you interact with integrated third-party services (such as payment processors or background check providers), your information may be subject to their privacy policies in addition to ours. We carefully select our partners and require them to maintain appropriate privacy and security standards.

9. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Account information is kept while your account is active and for a reasonable period afterward to handle any issues or inquiries that may arise.

Rental transaction records may be retained longer for legal compliance and dispute resolution purposes. When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable regulations.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes via email or through a prominent notice on our platform before the changes take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our platform after any updates constitutes acceptance of the revised policy.