By accessing and using EliteStay's platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all users of our rental platform, including property owners, tenants, and visitors. If you do not agree with any part of these terms, you may not use our services.
EliteStay provides a comprehensive rental platform that connects property owners with potential tenants. Our services include property listings, verified inspections, 24/7 customer support, instant booking capabilities, and secure payment processing. We maintain a database of over 15,000 active properties with a commitment to quality and authenticity verification.
All properties listed on our platform undergo thorough verification and inspection processes to ensure they meet our quality standards. We guarantee competitive pricing and maintain transparent fee structures for all parties involved in rental transactions.
Users are responsible for providing accurate and complete information when creating accounts or listing properties. Property owners must ensure their listings accurately represent the rental property, including amenities, location details, and pricing. Tenants must provide truthful information during the application process and comply with all lease agreements.
All property listings undergo our comprehensive verification process before being published on the platform. This includes property inspections, documentation review, and owner verification. We reserve the right to remove listings that do not meet our standards or violate our policies.
Property owners are responsible for keeping their listings current and accurate. Any changes to property availability, pricing, or conditions must be updated promptly. False or misleading information may result in listing removal and account suspension.
Our instant booking system allows qualified tenants to secure rental properties with verified payment methods. All transactions are processed securely through our encrypted payment system. Booking confirmations are subject to final approval by property owners within 24 hours.
Security deposits, first month's rent, and any applicable fees must be paid according to the agreed terms. Refund policies vary by property and are clearly stated in individual listings. EliteStay facilitates payments but does not guarantee refunds beyond our stated policies.
Our 24/7 customer support team is available to assist with any questions or concerns. We maintain an average response time of under 24 hours and strive to resolve issues promptly and fairly. Support can be reached through our contact form, phone, or email.
In case of disputes between users, EliteStay will attempt to mediate and find a fair resolution. However, we are not responsible for disputes arising from rental agreements between parties. Users are encouraged to review all terms carefully before committing to any rental agreement.
We take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our platform, you consent to our data practices as described in our Privacy Policy.
User data is used solely for platform functionality, communication, and service improvement. We do not sell personal information to third parties and maintain strict security protocols to protect user data from unauthorized access.
EliteStay serves as a platform connecting property owners and tenants. While we verify properties and maintain quality standards, we are not liable for issues arising from rental agreements between parties. Our liability is limited to the platform services we directly provide.
Users acknowledge that rental agreements are formed directly between property owners and tenants. EliteStay is not a party to these agreements and cannot be held responsible for their performance or any resulting damages.
EliteStay reserves the right to modify these Terms of Service at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the platform after modifications constitutes acceptance of the updated terms.
We encourage users to review these terms periodically to stay informed of any changes. The effective date of the current terms is displayed at the top of this document.
For questions about these Terms of Service or any other concerns, please contact our customer support team. We're here to help and typically respond within 24 hours.
Last updated:
January 2025
Effective date:
January 1, 2025